Automotive Estimator – North Vancouver West – Craftsman Collision – North Vancouver, BC Full Time

Be part of a growing, award winning organization committed to ensuring our customers get back on the road safely. Ranked 55th overall on BC Business magazine’s list of B.C.’s Most Loved Brands, Craftsman Collision is the leading collision repair provider across Western Canada, with over 500 employees in more than 40 locations throughout BC, Alberta and Saskatchewan!

THE ROLE:

The Estimator position is located at our North Vancouver – West location (810 West 1st Street, North Vancouver, BC). The Estimator is responsible for ensuring that all estimates for repair are accurate, fair and in accordance with work outlined by insurance company requirements. As the customer service front line, they also manage the communication with the customer regarding the repair process and costs.

The Estimator will:

• Interact with customers and communicate their needs and requirements
• Write quality estimates by inspecting vehicles, costing parts, supplies and labour and determine time for completion of repairs
• Provide expertise and recommendations to customers regarding their vehicle
• Coordinate work processes with technicians and other necessary departments
• Follow automobile industry safety norms and standards
• Perform informative and accurate walk around of all vehicles with customer and explain work performed
• Deliver excellent customer service at each customer touch point
• Communicate with customers in a helpful and knowledgeable way
• Provide customers with updates as per internal policies throughout repair process

Requirements

To be successful in this role the ideal candidate will have:

• Post-secondary education, certificate in Automotive Collision Estimator, or equivalent experience.
• Two years’ experience in a similar role
• Strong communication skills both verbal and in writing
• Be highly organized and detail oriented
• Multi-tasking abilities
• Be able to prioritize and manage deadlines
• Have a strong work ethic, integrity and ambition to succeed
• Very strong computer skills

Benefits

• Excellent benefits that include but are not limited to extended health, dental and MSP. After 3 months of employment, 100% of these benefits are paid for by Craftsman Collision.
• A minimum of four company sponsored social events per year; such as ski trip, holiday party, golf day and family event

Your cover letter and resume should clearly outline how your qualifications & experience fit this position.

We appreciate the time that all applicants have taken when applying for this position, however, only the candidates that are chosen for an interview will be notified by phone or email. No phone calls please.

Thank you for your interest in Craftsman Collision.