Bilingual System Support Technician II – Aviso Wealth – Montréal, QC Full Time

Aviso Wealth:
At Aviso Wealth, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to service, partnership, and innovation. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic culture sets Aviso Wealth apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso Wealth has to offer at www.aviso.ca.

The Opportunity:
We’re looking for a Bilingual System Support Technician II to join our IT team.

Reporting to the Director, IT Service Delivery the Bilingual System Support Technician II is responsible for providing technical support to internal and external users by responding to requests for assistance, troubleshooting issues, and providing solutions.

Who you are:
Service – You consider both internal and external stakeholders and demonstrate intent of understanding and putting the clients’ needs first. You advocate service excellence and work to deliver solutions that meet the needs. You proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner

Execution – You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes

Collaboration – You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization

What your day looks like:
Responds in a timely manner to incoming support requests via phone, email and ServiceDesk

Triages incoming support requests to ensure they are routed to the appropriate technical group

Provides support to internal and external end users on a variety of technical issues

Tracks and monitors technical issues, coordinates and works with internal IT staff and external service providers to ensure resolution to agreed service levels

Identify, recommend, develop, and implement end user training programs and documentation to increase computer literacy and self-sufficiency

Installs and configures end user computing equipment

Supports, monitors, tests, and troubleshoots hardware and software problems

Performs software deployments using enterprise management tools

Supports and maintains user accounts, including Active Directory and various other systems

Builds and deploys new-release software packages via Desktop Central to ensure security vulnerabilities are minimized

Requirements

Your experience and skills:
Completion of a post-secondary certificate or Diploma in IT or equivalent experience combined with MSCE (current within last 3 years)

Minimum 5 years’ experience providing technical support in an enterprise environment

Thorough knowledge of current business hardware and software technologies

Proficient in all versions of Microsoft desktop and server operating systems

Skilled at troubleshooting in a Microsoft network environment

Experience with investment industry data systems such as Dataphile or Univeris would be considered an asset

Excellent troubleshooting skills in an enterprise computing environment

Highly self-motivated and results oriented

Excellent customer service skills and has a sense of pride in establishing and maintaining client relations and resolving crisis situations quickly

Strong leadership and mentoring skills

Fluent communication skills in both French and English are required

Benefits

Why Aviso Wealth?

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.

Here are a few things that set us apart:
Competitive compensation package that rewards and recognizes individual contributions

Excellent health, dental and insurance benefits to meet the diverse needs of our employees

Generous vacation time, fitness benefit, parental leave top-up options

Matching contributions to our retirement program

Commitment to the continuous improvement of our staff through learning & development and an education assistance program

Regular social events to foster teamwork

Equal Employment Opportunity

Aviso Wealth welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:
Aviso Wealth is a national, integrated financial services company, with approximately $90 billion in assets under administration and management . Aviso is owned by Credit Union Centrals, CUMIS and Desjardins. Our MFDA-regulated dealer, full-service IIROC-regulated brokerage, and insurance dealer support thousands of financial advisors at hundreds of credit unions across Canada. Our award-winning online brokerage, Qtrade Investor, and our digital advice platform, VirtualWealth, give Canadians flexible choices for building their wealth. Our asset manager, NEI Investments, is a Canadian leader in Responsible Investment funds and portfolios, which are available through a national network of advisors. Aviso also provides custodial services and introducing broker services to independent financial organizations, including banks, trust companies, insurance companies, investment dealers, portfolio managers and financial planning firms. Aviso has major operations in Vancouver and Toronto, along with regional offices across Canada. More information about Aviso Wealth is available at www.aviso.ca.