Intermediate System Administrator (Windows Infrastructure Services) – University of Alberta – Edmonton, AB Freelance

This competition is an internal expression of interest opportunity as part of the Service Excellence Transformation initiative and is restricted to NASA salaried university employees (Regular and Auxiliary Salary) currently employed with the university or within a current notice period. Applicants must demonstrate that they have recent and relevant experience performing some or all of the duties sought through the advertisement they are expressing interest in.

This position offers a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits. This posting will be used to hire 3 positions.

The University of Alberta is looking for a motivated and collaborative Intermediate Systems Administrator to join the Windows Infrastructure Services team. Reporting to the Team Lead, Windows Infrastructure Services, the Intermediate Systems Administrator provides system administration on campus to ensure the availability, efficiency and security of all servers that run on premise and the public cloud. The Intermediate Systems Administrator provides input and information in the planning, implementation, configuration of new services, and participates in developing procedures and standards for reliable and sustainable operation of Windows servers.

Duties

• Administers a large number of Windows servers that run on premise or in the public Cloud and that run critical University services.

• Applies system and security patches as in defined guidelines and best practices.

• Provides input in developing standards for servers – operating systems, security policies, and best practices.

• Performs disaster recovery and data restore tests per defined guidelines to ensure business continuity.

• Monitors all servers and services to ensure availability and efficiency of services.

• Proactively and reactively handles alerts produced by the central monitoring service

• Coordinates outage windows with clients and teams when necessary

• Documents any information gaps on new and existing servers and services

• Leverages automation technologies to help with systems administration

• Acts as technical liaison to clients.

• General administration of servers that support services in the central domain, and in any satellite domains that IST supports.

• Administration of Windows File Services such as DFS.

• Auditing file permissions

• Installation and configuration of operating systems and security tools on both physical and virtual servers.

• Installation and configuration of special purpose devices.

• Works with other teams and clients to ensure systems are configured and deployed properly and in accordance with the team’s policies.

• Leverages automation technologies to help with deployment of servers and configuration, as well as installation of tools and software

• Leverages scripting languages and technologies to automate repeatable or frequently done tasks.

• Troubleshoots issues affecting users and performs root cause analysis. Some issues may involve multiple systems and may require modification of existing procedures to resolve, as well as working with other teams within IST.

• Works with vendors to develop work arounds or solutions to problems.

• Researches and recommends technologies to enhance the efficiency of operations and quality of service, such as cloud services and automation.

• Provides input in planning for future improvement, in architecting and deploying new services.

• Provides technical expertise in delivering new services, troubleshooting problems.

• Documents systems architecture, configurations, critical procedures and actions to be taken in troubleshooting problems.

• Executes project work plans and suggests revisions as needed to support changing requirements.

• Assists the project lead in developing project scope, cost, resources, impact and schedule

• Provides rotating on-call support

Qualifications

• Bachelor’s degree in Computing Science or related field or equivalent Technical Diploma combined with relevant experience.

• Minimum 4 years of working experience with Windows systems as a system administrator in large and complex IT environment

• Working knowledge of virtualization, systems security, cloud technology, automation tools

• Programming/scripting experience with C, Perl, Python, sh/ksh/bash, or PowerShell, VB scripting

• Minimum 2 years of working experience with Active Directory environment

• Demonstrated analytical and diagnostic skills

• Ability to manage multiple priorities

• Excellent verbal and written communication skills, intuitive and empathetic listening skills and presentation skills

• Innovative self-starter, with the ability to manage priorities and workloads under pressure

How to Apply