IT Help Desk Technician – Level 1 – CompuVision – Edmonton, AB Freelance

Are you passionate about IT? Do you enjoy working in a customer service setting? Do you excel in a fast-paced and dynamic work environment?

At CompuVision, we embody a culture whereby we strive to Be Curious about technology and new ideas, Go Beyond for our clients and Serve As One with our teammates. All of our colleagues understand the importance of our Noble Promise: “The Relentless Pursuit of the Success of Others”.

Based out of the CompuVision Head Office in Edmonton, AB, the IT HelpDesk Technician l is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also responsible to respond to client inquiries, running diagnostic programs, isolating problems, and determining and implementing solutions with a defined scope of support.

Responsibilities:

• Provide end user support to inbound phone requests from CVS clients.
• Triage inbound service requests from CVS clients and determine the appropriate course of action to resolve the issue.
• Use the “Issue identification” model to identify problems with client computers.
• Install, modify and repair computer hardware & software.
• Run diagnostic programs to resolve computer problems.
• Tier 1 server & Network device management. (Connectivity issues & New user setup)
• Resolve technical problems with WAN & LAN issues
• Follow-up with clients to assure issue resolution
• Escalate out of scope issues to ROC II team.
• Train and educate CompuVision clients on technical standards.

Additional Responsibilities:

• Maintain accurate and up to date documentation through the change management process.
• Maintain accurate and real time up to date timesheets.
• Attend monthly training & team meetings as required.
• Participate in the on-call rotation (1 week every 3-4 months

Education Requirements, Skills, and Knowledge

• At least 1-year practical experience in a technical support position or recent technical education experience in a post-secondary environment.
• At least 1-year demonstrated experience managing & working with the following technologies:
  • Windows 7, 8, & 10
  • Microsoft Office Suite (2010 & Newer)
    • Windows Server 2008 R2, 2012 R2, 2016

• Active Directory

• DHCP

• DNS

• Terminal Services

• Microsoft Exchange 2007, 2010, 2013

• Office 365

Thank you for your interest in CompuVision. We appreciate all applications; however, only those candidates selected for an interview will be contacted.