UX Designer / Concepteur experience utilisateur – EXFO – Montréal, QC Full Time

Job title: UX Designer / Concepteur experience utilisateur

Division/function: Marketing (DF0006)

Business unit / department: Digital Marketing & Customer Experience (BU0090)

Country: Canada

State: QC

City(ies): Québec, Montreal

EXFO develops smarter network test, monitoring and analytics solutions for the world’s leading telecommunications service providers, network equipment manufacturers and webscale companies—and we love what we do! With nearly 1,900 employees in more than 25 countries, EXFO is no. 1 worldwide in fiber optic test solutions and has the largest active assurance deployment. Our broad portfolio of intelligent hardware and software solutions enable our customer’s network transformations related to fiber, 5G, virtualization and big data analytics. We’re always looking for top talent to help us lead the way in a thriving industry with boundless opportunities.

Responsibilities

• Deploy and maintain a design thinking methodology for web based/mobile products
• Interact with PLMs, BUs to identify and create user personas
• Identify, create, launch and analyse users/customers qualitative analyses
• Share insights with Marketing, BUs, R&D to improve best CX practices and influence product development
• Influence new device development that may include mobile/web based applications
• Help BUs/IT to redesign/refresh the customer experience on all digital customer touchpoint (ex.: RMAs, Partners website)
• Map and improve the complete EXFO CX journey
• Support R&D (T&D / SASS) UX designer/programmer in solving UX issues
• Support R&D teams (T&D / SASS) in prototyping web and mobile applications
• Keep UX best practices up-to-date and share knowledge with EXFO UX/UI community through workshops, webinars and other mediums
• Imagine innovative UI components for our devices, web apps and mobile apps
• Support the enhancement of the oneEXFO Design System (web based and mobile)

Skills

• Design psychology (user attention, cognition and emotion theories/principles)
• Interface development cycle mastery (design thinking methodology)
• Ideation methods
• Knowledge of Material Design
• Proficiency in UX/UI prototyping tools (UXPin / Sketch / etc.)

Profile

• Min. 5 – 7 years experience in website, web app and mobile UX
• Bac. Design / Marketing / MIS / ECom / BBA / Visual art
• Experience in web agency or software dev. company
• Well documented portfolio