UX Researcher – Later – Vancouver, BC Full Time

We’re looking for people who can help us build something great for our customers—from content writers, designers to developers. So if you’re the kind of person who really cares about making something meaningful, then keep reading.

Our Values

Our core cultural values are manifested in our practices and processes every day. We highly value transparency and fairness in everything we do. We look for people who like to move quickly, are ambitious yet humble and have a great sense of humour. If you have a mischievous spark of fun, that’s even better.

What you will be doing

Our company is growing quickly, and we are looking for a full-time UX Researcher. As a core member of the Product team, you will be a part of the product design life cycle – doing generative and evaluative research for a variety of features for both web and mobile applications. You will have experience in a variety of research methods and tools, and will know which methods best fits the type of research needed. You are self-motivated with the ability to work in a fast-paced, sometimes ambiguous work environment. You understand user psychology, quantitative analytics, and what good design looks like.

Responsibilities

User Research: conduct surveys, interviews, ethnography, deep dive qualitative analysis to combine with product research, and various mixed methods.

Competitive Research: analyze and stay on top of competitive products, industry and market trends.

Usability Testing: conduct usability tests on interactive prototypes.

Educate customers on product features.

Work collaboratively with the product team, design, marketing, customer success, and engineers to evaluate and improve the user experience.

What we’re looking for

3+ years experience being a part of shipping web and mobile applications

Degree in HCI, Cognitive Psychology, Human Factors, UI Design/Development or related degree preferred (or equivalent work experience)

Demonstrated experience in user research process from planning, recruitment, execution, and delivering results.

Demonstrated experience conducting A/B testing, usability testing, and other qualitative research methods

Familiar with looking at data and other quantitative techniques to inform and guide UX design decisions.

Excellent communication and presentation skills that allow you to clearly communicate to both external users, and internal team members

Experience with research tools (ex. Usertesting.com, Lookback.io, Hotjar, etc) is a plus

Technical background or a strong familiarity with software engineering would be a bonus

Entrepreneurial by nature, you excel in a fast-paced, agile environment where critical thinking and strong problem solving skills are a given

The tech startup industry is where you want to be. You thrive on the cutting edge and get excited to learn more, push boundaries and innovate every day.

An avid Instagrammer who loves photos and pictures is a bonus.

Salary Range

$76,500 – $83,000

Perks

A generous Education & Conference Budget

Health Savings Plan

Flexible Hours & Work Schedule

Technology Bonus

Annual Company Retreat

Vacation & Sick Days

Bright, spacious, and modern office, 5 rooftop patios with amazing city views

Working Locations

People & Places (HR), Product, and Development roles are based out of our Vancouver headquarters. If you are not located in Vancouver, but interested in relocating for the role let us know!

Whereas, roles on our Marketing and Customer Experience teams are open to remote candidates based out of Toronto and London, UK, in addition to working out of our Vancouver headquarters.

Note about applying:
This is the best place to submit your application for it to be reviewed by our team. Later does not work with recruitment agencies to fill open positions. We will not be accepting requests to work with agencies.