YXY – Passenger Service Agent – 2021 Summer Seasonal – Air North – Whitehorse, YT Part Time

Employment Opportunity

Passenger Services Agent (Check-In) – 2021 Summer Seasonal

Competition#: 4N21-022

Wage: $17.00 (or commensurate with experience)

Hours of Work: Seasonal Part-time (20 to 34 hours per week)

Location: Whitehorse, Yukon

Closing Date: Until Filled

Air North, Yukon’s Airline is excited to be hiring seasonal staff in anticipation of our summer seasonal flight

increases. The successful candidate will need to be open to having a varied work schedule with the ability to

accommodate early morning, late night and mid-day shifts with an incredible amount of flexibility; including

short notice for schedule changes as we maneuver through these unprecedented times.

Air North, Yukon’s Airline has always taken pride in providing the most authentic Yukon hospitality

experience to all its customers. In 2020 Air North, Yukon’s Airline was named the best airline in Canada on

Trip Advisor. This is a testament to the dedication and hard work of Air North’s employees and the loyalty of

their customers.

Reporting to the Passenger Service Manager, this position is responsible for check-in counter, ticketing,

gate and baggage services. Duties include, but are not limited to: performing check-in functions by

generating passenger reservations and boarding cards; lifting and moving baggage on to the belt or from

the carousel; announcing flight arrivals, departures, and boarding information over the public-address

system; operating the passenger loading jet-way bridge and motorized carts; assisting passengers with

boarding and disembarking the aircraft, and answer customer service questions and complaint resolutions,

including cancelled or missed flights, determining alternative flight options and changing or rebooking

reservations.

Would you describe yourself as having:


Exceptional communication skills, both verbal and written


Effective conflict resolution skills


Effective problem solving ability


Exceptional organizational and time management skills


Ability to work independently and alongside varying ground handling teams


Basic accounting skills and/or experience processing payments


Detail-oriented skills with a high level of accuracy


Computer proficiency with MS Word, Excel and databases


A passion for providing outstanding customer service


Flexible and adaptable – able to work shift work, weekends, holidays and irregular operations


A passion for providing outstanding customer service


Most importantly, a good sense of humour and likes to have fun

Qualifications/Conditions of Employment:


Grade 12 High School Diploma or equivalent


Must be able to obtain and retain a Transport Canada Airport Restricted Area Identification Card

(RAIC)


Must successfully complete an initial training program


Be physically fit (able to lift up to 70 pounds repetitively)


Ability to perform all duties under stressful conditions beyond the employee’s control


Must be a Canadian citizen, Permanent Resident or show proof of right to work in Canada


Must be available to work shift work, split shifts, weekends and holidays


Second language considered an asset (German, French etc.)

How to Apply:

Quoting competition #4N21-022, please submit your resume and cover letter to the Human

Resources Department:

Email: careers@flyairnorth.com

In Person: Air North Office, 150 Condor Road, Whitehorse, Yukon

We wish to express our appreciation to all applicants for their interest in this position. Due to the

substantial volume of applications we receive, only candidates selected for an interview will be

contacted. Applicants must clearly indicate that they meet the minimum qualifications to be

considered for a position.

Air North, Yukon’s Airline is committed to employment equity, and has been serving Yukoners for

over 40 years. We offer competitive wages, an attractive benefits package including great travel

perks, and an enriching work environment for our 350+ employees.